Orders & Shipping

We offer FREE shipping on orders over $100. Orders are processed and shipped within two business days. 

Once your order has shipped, you will receive an email containing your shipment tracking number which you can use to track the delivery status.   

For pre-ordered items, please allow 2 - 3 weeks from ETA for the item to be processed and shipped.

     Returns & Exchanges

We hope that you are delighted with your Simple purchases, but we understand that sometimes shoes don't fit or you may want to return your purchase.  That's not a problem.  You may return or exchange your items FREE of charge as long as:
  • You made your purchase through our website SimpleShoes.com.au
  • Your purchase was made within the last 30 days.
  • Your products are still in original condition, unworn, unwashed, unaltered.
  • Your products are still in the original packaging.
Please email customerservice@simpleshoes.com.au with details of your return request and we will respond shortly.

Please note that only items purchased through www.simpleshoes.com.au can be returned through our online store.  All items purchased through physical retail stores must be returned to where they were originally purchased.