Due to international shipping complications as a result of COVID-19, we have had to temporarily suspend all shipments to Canada and other international countries. We hope to be back up and running with international shipments soon. Email us at firstname.lastname@example.org to get yourself on the international shipping waiting list.
It depends on how far you are from our warehouse in New Jersey. All orders are processed and shipped within one business day. We ship to the United States using USPS Priority Mail which ensures that your order will arrive in just 1 to 3 business days! International deliveries will take longer. We email everyone with tracking information when shipped.
We use USPS Priority Mail for all shipments to the United States. We use USPS and Canada Post for shipments to Canada. We use DHL for other international shipments.
Absolutely! We want you to be completely satisfied with your purchase. Just get in touch with us within 30 days and we will send you a pre-paid shipping label. Please note that your products must be unworn and in the original packaging or our finance guy won't let us issue you a refund.
Unfortunately no. You must go back to where you originally made your purchase.
As soon as your return with the pre-paid shipping label arrives at our warehouse, we will inspect the product. If it's unworn and re-sellable, we will issue a full refund, including shipping and taxes, to the original payment method used. Or if exchanging for size, we will immediately ship out the new size.
Only if you're lucky enough to live in the great state of New Jersey!
No, we do not do shoe repair. Simple makes quality footwear that lasts for years but we haven't yet figured out how to make them indestructible. If your Simple shoes need replacing from wear, well you're in the right place!
You can contact us through our contact page! We will be happy to assist you.